Front Office Manager/Print Shop Admin

Harborside Printing Company, Newburyport’s distinguished, service-oriented commercial design/print provider is accepting applicants for our next front office manager.
We are seeking a reliable, organized and customer-focused office manager to oversee the day-to-day administrative, financial, customer service and operational needs of a busy design/print shop. This is a 30 +/- hour per week hands-on, multifaceted position.
 
Responsibilities

Accounting & Financial Administration:
•  Perform bookkeeping and maintain records using QuickBooks
•  Manage Accounts Payable and Receivable
•  Handle customer invoicing, payment processing and collections
•  Reconcile monthly checking account and credit card statements
•  Calculate, track and remit monthly sales tax payments to the Commonwealth of Massachusetts
•  Process weekly payroll and IRA transactions, recording and submitting the required payments
•  Prepare monthly financial reports

Office & Customer Service:
•  Answer phones, greet customers, take orders and provide excellent customer service
•  Communicate with customers regarding orders, payments, job details and completed work
•  Manage a high volume of email correspondence using Microsoft Outlook
•  Order entry and initial order processing
•  Create and manage data merges for customer mailings and other functions using Microsoft Excel and Word
•  Prepare and process customer mailings and fulfillment projects
•  Ship packages using UPS online shipping, including coordinating outgoing shipments
•  Maintain an organized filing system for completed jobs and office records
•  Perform general administrative tasks and office projects as needed
•  Maintain general office organization and tidiness of common areas and workspaces

Print Production & Bindery (we will train and support as needed):
•  Perform hands-on work as needed, including:
•  Lamination
•  Booklet making
•  Shrink wrapping
•  Printing wide format plans
•  Scanning
•  Other finishing and production tasks

Qualifications:
•  QuickBooks proficiency and solid bookkeeping experience
•  Strong attention to detail and accuracy
•  Excellent customer service and interpersonal skills
•  Comfortable answering phones, taking customer orders and working directly with customers
•  Strong organizational and multitasking skills with the ability to prioritize competing responsibilities
•  Ability to work independently and take ownership of responsibilities in a busy small-business environment
•  Able and willing to perform hands-on print finishing and bindery work. 
•  Previous experience working in a print shop or print-related environment is preferred