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DTSTART:20111101T113000Z
DTEND:20111101T133000Z
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SUMMARY:Educational Seminar - Can Customer Service Increase Your Profits?
DESCRIPTION:Can Improving Customer Service Increase Your Profits? \n\n\n\nOn average\, companies spend $19 to obtain a customer vs. $1 on training employees on how to keep a customer. Could ineffective customer service skills be hurting your business and costing you money? In this lively and interactive session you will learn:\n\n\n\n     How businesses known for premier customer service set standards for customer care that lead to more revenue and a loyal following\n\n     The easiest ways for a small business to adopt new standards without a large investment of money or time\n\n     The 3 C's of Customer Service that everyone can use -  in person\, on the phone\, or by email\n\n     How to coach employees to improve their customer service skills\n\n     Strategies for measuring and rewarding excellent customer service \n\n\n\n\n\nPresented by  Ronna Caras\, President\, Caras Training  Ronna is known for providing practical solutions to real world customer service and sales challenges. She happily shares tools and techniques that everyone can apply regardless of business size or industry.   \n\n\n\nSponsored by Institution for Savings
X-ALT-DESC;FMTTYPE=text/html:<span style="color: #0000cd"><span style="font-size: 14px"><strong>Can Improving Customer Service Increase Your Profits?&nbsp\;</strong></span></span><br />\n<br />\n<span style="font-size: 12px">On average\, companies spend $19 to obtain a customer vs. $1 on training employees on how to <strong><em>keep</em></strong> a customer. Could ineffective customer service skills be hurting your business and costing you money? In this lively and interactive session you will learn:</span><br />\n<br />\n<span style="font-size: 12pt"><span style="font-family: symbol">&middot\;</span></span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;How businesses known for premier customer service set standards for customer care that lead to more revenue and a loyal following<br />\n<span style="font-size: 11pt"><span style="font-family: symbol">&middot\;</span></span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;<span style="font-size: 11pt"><span style="font-family: calibri\, sans-serif">The easiest ways for a small business to adopt new standards without a large investment of money or time</span></span><br />\n<span style="font-size: 11pt"><span style="font-family: symbol">&middot\;</span></span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;<span style="font-size: 11pt"><span style="font-family: calibri\, sans-serif">The 3 C&rsquo\;s of Customer Service that everyone can use - &nbsp\;in person\, on the phone\, or by email</span></span><br />\n<span style="font-size: 11pt"><span style="font-family: symbol">&middot\;</span></span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;<span style="font-size: 11pt"><span style="font-family: calibri\, sans-serif">How to coach employees to improve their customer service skills</span></span><br />\n<span style="font-size: 11pt"><span style="font-family: symbol">&middot\;</span></span>&nbsp\;&nbsp\;&nbsp\;&nbsp\;S<span style="font-size: 11pt"><span style="font-family: calibri\, sans-serif">trategies for measuring and rewarding excellent customer service&nbsp\;<br />\n<br />\n<br />\n<span style="font-size: 14px"><span style="font-family: arial">Presented by&nbsp\;&nbsp\;Ronna Caras\, President\, <a href="http://www.carastraining.com">Caras Training </a>&nbsp\;Ronna is known for providing practical solutions to real world customer service and sales challenges. She happily shares tools and techniques that everyone can apply regardless of business size or industry.&nbsp\;</span>&nbsp\;&nbsp\;</span><br />\n<br />\nSponsored by <a href="http://www.institutionforsavings.com"><span style="color: #006400"><strong>Institution for Savings</strong></span></a></span></span><br />\n<br />\n
LOCATION:Newbury Town Library Lunt Street Byfield\, MA 01922 6.5 miles out of Newburyport Exit 55 off Rte 95 heading West onto Central Street\, Byfield. Take 2nd left onto Lunt Street\, look for blue and white sign The Library is on the left
UID:e.1189.2203
SEQUENCE:3
DTSTAMP:20260419T172821Z
URL:https://business.newburyportchamber.org/events/details/educational-seminar-can-customer-service-increase-your-profits-11-01-2011-2203
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